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My goal is to make pricing simple. Computer system
prices are competitive with the industry and carry the added
value of on-site delivery, one-year on-site warranty, and 1
hour of time on-site to deliver and setup a new unit, all
part of the deal! See Quality
Built Systems. Labor pricing generally is $75/hour.
I am not of the school to punish my customers for doing
business with me, so I do not feel the need to charge
$100, $120, $150 an hour as many in my industry do. I
am much more concerned that I do a good job and that we have
a long term, mutually beneficial relationship, than
sticking it to you for billable labor! Standard
computer labor may include but not be limited to work on:
workstations, at office and at home, servers, remote access,
phone support, consultation, troubleshooting, virus removal,
training, upgrades, repairs, installations, cabling,
software loading, software troubleshooting. Generally, you
get what you pay for. Billing starts when I arrive on
site, and ends when you stop using my time. In
scheduled situations, I cover all travel expenses. In
situations where you require same-day response time, the
following schedule applies:
- Scheduled appointments: no travel or additional charges.
- Mission critical response (same day -- 4 business
hours): half-hour additional charge.
- Emergency level 1 (I arrive within 2 hours of your
initial call): one hour additional charge.
- Emergency level 2 (I stop what I'm doing and immediately
come to you): two hours additional charge.
Note that your need does not have to actually be
extremely urgent. For those with cash to burn, if you would
simply like to see me ASAP, let me know that you are willing
to pay the extra hour, and I’ll still drop what I’m doing
and come immediately, regardless of the real urgency.
Discounted labor applies when you pre-pay for 10 hours or
more at a time, in advance, which is reduced to $65/hour.
Also, in some cases, home users may request two-hour evening
blocks at $50/hour, often used for training.
Currently there is no additional labor premium for
after-hours or weekend work. Some customers take advantage of
this by scheduling maintenance, backups and other non-critical
work after-hours so that their daytime productivity is not
impeded! Sundays are generally not available, though requested and
approved work on Sunday is billed at 1.5X. Please see PCS Policies for
a complete description of response time, billing, and
expectations. Rick If you require immediate
assistance, see Emergency Support.
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