I support a variety of computer needs.  I also support them in a variety of methods.  This will give you some idea of how it all fits together.

On-Site Service Call.  This is the predominant service method.  You require me to come to you.  You will call, email and/or send a text message to me explaining the need.  You will use the appropriate method of contact depending on the urgency of your request.  I will respond accordingly.  Additional charges may apply when you request a same day or faster on-site response.  I come to your home or office and take care of the request.  Upon satisfaction, you are presented with a bill which you may pay in cash or check.  Please see the related sections Pricing, Policies, Emergency Support.

Remote Assistance.  You would like something looked at on your computer which does not require my physical presence.  You will call, email and/or send a text message to me explaining the need.  You will use the appropriate method of contact depending on the urgency of your request.  I will respond accordingly and set up a time to have this remote session.  Remote Assistance is billed in 15 minute increments.  Please see the related sections Remote Assistance, Pricing, Policies.

Phone Support.  You would like something looked at on your computer which does not require my physical presence.  You will call, email and/or send a text message to me explaining the need.  You will use the appropriate method of contact depending on the urgency of your request.  I will respond accordingly.  Phone support is billed in 1 minute increments, typical $1/minute, which actually works out to be less than the hourly rate.  Please see the related sections Pricing, Policies.

E-Mail Support.  You have a question or need that is not particularly urgent, meaning it does not require an immediate phone call or on-site visit.  I will respond via email either immediately or in no more than 24 hours.  I carry a PDA which constantly delivers email to me.  Because of this, email is actually a preferred contact method.  Email allows for a full explanation of your request and allows me to respond according in the appropriate timeframe.  Make sure to use alternate contact methods such as the emergency phone when your need is urgent, but don't be afraid to use email as a primary contact method.  Mobile technology has made this a reality!

Text Messaging.  As a slightly more effective method than email for urgent requests, you may send a text message using the web site or your cell phone.  I'll get an audio alert and will take notice that a text message has arrived more often than I check my email.  This is effective if I'm in the middle of another job or driving and I can't stop to answer the phone, where I often can still view and respond to a text message.

I'm looking forward to working with you!
Rick